Terms of use

Warden Labs is a brand of Merc.Camp, a Québec business registered under NEQ 1175748467.

Reach us at [email protected].

They apply to the wardenlabs.ca site and the client portal at portail.wardenlabs.ca. Using either means you accept them.

Development engagements are governed by their own written agreement. Where the two conflict, the signed agreement prevails over these terms.

Site content is informational. We keep it current in good faith, without warranting that it is accurate or complete at all times.

The text, images, marks, and visual elements of the site are ours, or licensed to us by their owner. You may not reproduce them commercially without our written consent. The logos published on the media page may be used to reference us, unmodified.

The portal is for our clients. Access is by invitation: we add your email address, there is no open signup.

• An account belongs to one person. Do not share it.
• You are responsible for what happens under your credentials. Tell us right away if you suspect they are compromised.
• We may withdraw access that is no longer warranted, or that is used for something other than managing your account.

The Couvert plan is offered at CA$25 per month or CA$270 per year. Listed prices exclude taxes; GST and QST are added and shown on the invoice.

• The subscription renews automatically at the end of each period until cancelled.
• Payment is by card, on a page hosted by our payment provider. Invoices are issued and delivered by that provider.
• We may change a price on thirty days' notice. The new price applies to the following renewal, never to a period already paid.

You cancel by writing to us. The portal does not offer self-serve cancellation for now, because a hosted site keeps running after a cancellation and we would rather talk it through with you.

The plan stays active until the end of the period already paid. That period is not refunded pro rata.

We may cancel on reasonable notice, leaving you time to retrieve what belongs to you.

When a payment fails, our provider retries automatically over a few weeks and emails you. The portal also shows a notice.

If the account stays unpaid after those retries, we get in touch. We reserve the right to suspend services after written notice, but it is not our first move: we call first.

The plan covers the hosting and upkeep described on its page. It carries no uptime guarantee and no service credits, unless a separate written agreement provides for them.

Services may be interrupted for maintenance, an update, or a cause beyond our control. We announce in advance whatever can be announced.

Development work, new features, and redesigns are not part of the plan. They are sold separately.

Your content stays yours. The text, images, and data you entrust to us or publish on your site belong to you, and we use them only to deliver the service.

Our tools, internal code, and templates stay ours. Whatever is assigned to you on a given engagement is described in that engagement's agreement.

We do our work with care, without guaranteeing a commercial result. Our total liability for any claim related to the plan is limited to the amounts you paid us for that plan over the preceding twelve months.

We are not liable for indirect damages, or for loss of profit, goodwill, or data, to the extent the law allows.

These terms are governed by the laws applicable in Québec. Any dispute falls to the courts of the judicial district of Québec.

We may change these terms. The date at the top of the page is the last revision, and a material change will be emailed to anyone who has a portal account. Continuing to use the service after a change means accepting it.